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FAQ

These pages offer answers to the most common questions about our company and our moving services. Also feel free to check out our blog for more information and news.

Of course we want our customers to feel comfortable with their movers so if there is anything we didn't explain, please let us know. These are the answers for many of the questions our clients have. If you have any other questions, feel free to contact us.

Q: What time will my movers arrive?"

A: We give our clients a window for the arrival of their moving crew. We do this because we cannot control how long earlier moves take, traffic and other factors.

You can find the arrival window listed on your estimate/quote as the "Start Time".

Q: Do you dis-assemble and re-assemble furniture?"

A: Our crews carry basic tools. They will use these tools to provide basic dis-assembly and re-assembly such as bed frames, table legs, washers or dryers.

We do not offer more complicated construction work such as working with gas lines, mounting tvs/art on walls, assembling electronics/wiring or assembling cribs.

Q:Should I empty my drawers?"

A: Best practice is to empty every drawer and properly pack those items separately.

We realize that is not always practical. Every home, piece of furniture and situation is different. Our office staff cannot address how specific pieces of furniture or items will be handled.

Those decisions are made on site by our crew leader based on the item and conditions at the time of your move. Our crew leader will work with you to address your needs on the day of your move.

Heavy (papers, books, DVDs), valuable (pictures, jewelry) or fragile (dishes, collectibles) items should never be left in drawers. We are not responsible for damages incurred from items being left in furniture.

Q: How is the best way to pack glass?"

A: The best way to pack glass is to make it as flat as possible and use a moving box known as a "mirror pack" or "picture frame box"

While not the standard for a moving company, many DIY packed moves use a flattened cardboard box to wrap glass and then tape the edges shut. Think of making a cheese sandwich. The cardboard is the bread and the glass is the cheese protected inside.

Q: Can you tell me how to prepare a specific item?"

A: Because furniture varies so much from home to home it is not possible to address how to prepare an item without personally inspecting it.

Best practice is always to completely empty any storage areas, remove any loose parts such as shelves or pegs and pack any glass separately.

Q:Can you tell me how you will move a specific item?"

A:Every home, piece of furniture and situation is different. Our office staff cannot address how specific pieces of furniture or items will be handled.

Decisions about how to move things are made on site by our crew leader based on the item and conditions at the time of your move.

Q:Do you move pianos?"

A: We do move pianos as part of a regular household move and there is an additional charge for this extra service.

Q: Do you move gun safes?

A: We do move gun safes as part of a regular household move and there is an additional charge for this extra service. We do not move gun safes as the only item being moved and suggest you contact the store which you bought the safe at for their recommendations.

Q: Do you move hot tubs?"

A: No, we do not move hot tubs.

Q: What time will my movers arrive?

A: We give our clients a window for the arrival of their moving crew. We do this because we cannot control how long earlier moves take, traffic and other factors.

You can find the arrival window listed on your estimate/quote as the "Start Time".

Q:Do you dis-assemble and re-assemble furniture?"

A: Our crews carry basic tools. They will use these tools to provide basic dis-assembly and re-assembly such as bed frames, table legs, washers or dryers.

We do not offer more complicated construction work such as working with gas lines, mounting tvs/art on walls, assembling electronics/wiring or assembling cribs.

Q: Should I empty my drawers?

A: Best practice is to empty every drawer and properly pack those items separately.

We realize that is not always practical. Every home, piece of furniture and situation is different. Our office staff cannot address how specific pieces of furniture or items will be handled.

Those decisions are made on site by our crew leader based on the item and conditions at the time of your move. Our crew leader will work with you to address your needs on the day of your move.

Heavy (papers, books, DVDs), valuable (pictures, jewelry) or fragile (dishes, collectibles) items should never be left in drawers. We are not responsible for damages incurred from items being left in furniture.

Q: How is the best way to pack glass?

A: The best way to pack glass is to make it as flat as possible and use a moving box known as a "mirror pack" or "picture frame box"

While not the standard for a moving company, many DIY packed moves use a flattened cardboard box to wrap glass and then tape the edges shut. Think of making a cheese sandwich. The cardboard is the bread and the glass is the cheese protected inside.

"Can you tell me how to prepare a specific item?"

Because furniture varies so much from home to home it is not possible to address how to prepare an item without personally inspecting it.

Best practice is always to completely empty any storage areas, remove any loose parts such as shelves or pegs and pack any glass separately.

"Can you tell me how you will move a specific item?"

Every home, piece of furniture and situation is different. Our office staff cannot address how specific pieces of furniture or items will be handled.

Decisions about how to move things are made on site by our crew leader based on the item and conditions at the time of your move.

"Do you move pianos?"

We do move pianos as part of a regular household move and there is an additional charge for this extra service. If the piano is the only item we recommend Smooth Moves Piano Movers

["Do you move gun safes?"

We do move gun safes as part of a regular household move and there is an additional charge for this extra service. We do not move gun safes as the only item being moved and suggest you contact the store which you bought the safe at for their recommendations.

"Do you move hot tubs?"

No, we do not move hot tubs.

"Packing Service Questions"

We charge a labor only rate based on the size of the crew plus the cost of materials.

"What is including in your materials prices?"

Our materials price is per box packed. The cost per box includes any needed tape, markers, bubble wrap, packing paper or cardboard.

"What time will my packers arrive?"

We give our clients a window for the arrival of their packing crew. We do this because we cannot control how long earlier moves take, traffic and other factors.

You can find the arrival window listed on your estimate/quote as the "Start Time".

"Do you dis-assemble furniture?"

Yes, the packing crew will disassemble and prepaid basic furniture items. The crews carry basic tools. They will use these tools to provide basic dis-assembly and re-assembly such as bed frames, table legs, washers or dryers.

We do not offer more complicated construction work such as working with gas lines, mounting tvs/art on walls, assembling electronics/wiring or assembling cribs.

"Weather Questions"

Our first priority is the safety of our crew and your belongings.

You as the client are responsible to make sure all walkways and driveways are completely clear of snow and ice. If this is not done the crew will clear the snow and ice at our normal hourly rate plus $30 per bag of salt opened.

If the city of Houston should be under any level of snow emergency we will be closed. We will reschedule to the first available date. As soon as we are able to open our office we will contact you to reschedule.

We may also close if the weather is reasonably expected to be unsafe before the end of our normal workday.

"What if it rains during my move?"

Our moving crews are experienced with working in all types of inclement weather. While rain does slow down a move considerably, it does not stop us from working.

If you are worried about rain you are welcome to provide our crew with towels (1-2 per room) to dry your items once they are on the truck and out of the weather.

If you would like to reschedule your move because of bad weather please contact our office to reschedule at least 48 hours in advance.

"What happens if my floors get dirty?"

Our crews take all reasonable precautions to avoid tracking dirty into the homes we service.

The homeowner is responsible for all conditions at the home. You can help your moving crew by making sure a wide area around where the truck will park and any paths or walkways are clean and clear of dirt, mud, water, snow or ice.

If you are concerned about these situations we can provide a 4 person crew with 2 movers that stay outside and 2 that stay inside.

"Do you provide floor protection during bad weather?"

Floor protectors are very expensive and different types of floors require different types of protection. To keep costs low we do not provide floor protection.

If you are concerned about your floors during bad weather we suggest ask your local home improvement store for the proper floor protection for your home.

"Scheduling"

"How far in advance do I need to schedule?"

We schedule on a first come, first serve basis. In the summer months when we are busy our schedule is typically full 2-3 weeks in advance.

The last Friday/Saturday/Sunday of May, June, July and August are typically full a month in advance.

"Will you call me to let me know when you are coming?"

Yes! We call 30-45 minutes in advance of our arrival at your move.

"When will my movers arrive?"

You are given a window for our movers' arrival when you schedule. You can find this on your estimate that we email.

We will call you 30-45 minutes before the crews arrival to let you know they are on their way.

"Can I schedule a specific time?"

Yes, that is part of our Movers Prime package and includes several extra services for an additional charge.

"Can I reschedule my move?"

Yes if you give us at least 48hrs notice.

We will reschedule up to 2 times per household for a date within 30 days of your original move. If you should need to reschedule, we are happy help you with that, just call our office.

"How do I change my moving date?"

We realize things happen and moving is particularly stressful and hectic. There is no charge for rescheduling your move if you give us at LEAST 48 hour notice. The new date has to be within 30 days of your original move and picking a time we have available.

You can reschedule by simply calling our office.

"How do I cancel my service?"

To cancel your service simply call our office. If you cancel service you will lose your deposit.

"Payment Questions"

"Do you charge travel time?"

For moves inside Houston we do not charge for the travel time to and from our office. We do have a travel charge outside of Houston. These rates are based on estimated travel time from our Houston location to your zip code.

"Should I tip my movers?"

While tips for any of our services are always appreciated, they are not expected. Many of our customers do tip us and we truly appreciate their generosity.

At the end of your move you will be asked a few questions about our service and have the opportunity to add a tip to your payment. There is also a box at the bottom of a contract to write in a tip (just like at a restaurant).

Please do not ask us how much you should tip. Because we do not expect tipping, we cannot tell you how much you should give us. Give what you can afford and believe we have earned.

"What forms of payment do you accept?"

We accept check or credit card. For the safety of our crews we do not accept cash.

"Do you require a deposit?"

Yes, we require a non-refundable deposit to be placed by credit card. We do not accept checks or cash for deposits.

We cannot schedule a move until we have received a non-refundable deposit. To find out more or make your deposit call our office.

"Why do you require a deposit?"

When you hire a mover you expect a commitment. Our commitment is to provide a professional service to move your family and schedule accordingly.

Just as you expect your movers to show up for your move, we expect our customers to keep their reservation. Our office staff does a lot of work to answer your questions and properly prepare for your move. When a customer cancels we lose business and our employees lose work on top of the costs we have incurred planning your move.

To offset this cost we require a non-refundable deposit on all moves. If you should cancel you will lose this deposit.

While most people would not be pleased if their movers called and said “Something has come up, we can’t make it.” we do understand things happen and plans change.  If you should need to reschedule, we are happy to do that for any date we have availability. We will reschedule up to 2 times per household as long as we are given 48hr advance notice.

"How do I pay my deposit?"

You can call our office and make your deposit using your credit card. We do not accept cash or checks for deposits.

"What is your refund policy?"

Deposits are non-refundable.

If you should have an issue with your move, after the service has been completed and you have paid for the service in full, you may file a claim form as allowed by federal and state law.

"Legal Questions"

"Are you licensed movers?"

Yes we are licensed by the Public Utilities Commision of Texas as a Household Goods Carrier (the legal term for a moving company). Our PUCO # is . We are also licensed by the US Department of Transportation. Our USDOT # is

"Are you insured?"

We are fully insured. That means we carry all the insurance required by local, state and federal laws for Household Goods Carriers. This is a higher level of licensing and insurance than normal trucking or labor services. We are also bonded and our employees are protected with worker’s compensation and unemployment insurance.

As mandated by federal law, hotsexyteens.ru offers basic coverage at no additional charge to the client. This federally mandated coverage is $0.60/pound for loss or damage to items.
7-2 hotsexyteens.ru offers additional “Actual Cash Value” coverage as part of our Prime Move package. Actual cash value is fair market value and accounts for depreciation.

Per federal mandate, if no additional coverage is purchased the $0.60/pound coverage applies to household goods only.[

"Can I buy additional insurance?"

Yes, we offer offer additional “Actual Cash Value” coverage at a rate of $0.75 per $100 ($20,000 coverage/$150 charge minimum). Actual cash value is fair market value and accounts for depreciation. This coverage is only valid when applied before the start of your move. If no additional coverage is taken at the beginning of the move, the federally mandated $0.60/pound coverage applies.

"How much does additional insurance cost?"

The additional “Actual Cash Value” coverage is billed at a rate of $0.75 per $100
There is a $20,000 coverage/$150 charge minimum. 

Examples of Charges:

$20,0000 coverage =$150 charge
$30,0000 coverage =$225 charge
$40,0000 coverage =$150 charge
$50,0000 coverage =$375 charge
$75,0000 coverage =$562.50 charge
$100,0000 coverage =$750 charge

"How do I file a claim?"

Please contact our office directly by phone during normal business hours and we will be happy to help you.

"What is your privacy policy?"

We learn a lot about our customers when we move them. So we promise to keep your information private and never sell it. If we need to share your information with anyone for any reason, we will make sure we ask your permission first.

Now here is the legal way we have to state it.

hotsexyteens.ru Houston Movers take your privacy very seriously. Your privacy promise is important to the way we do business. These apply to everyone who hires our company.

  • We will protect your privacy and keep your personal information safe.
  • We will not sell your personal information to anyone, for any purpose. Period.
  • We will publish our privacy policy in plain language, and make our policy easily accessible to you.
  • We’re listening. You can send us questions or feedback on our privacy policy.